# Account Issues **URL:** https://forum.7seascasino.com/c/faq/account-issues/7.md [Latest](https://forum.7seascasino.com/latest.md) · [Categories](https://forum.7seascasino.com/categories.md) · [Tags](https://forum.7seascasino.com/tags.md) --- ## [Missing Gems Purchase](https://forum.7seascasino.com/t/missing-gems-purchase/43)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:24pm UTC](https://forum.7seascasino.com/t/missing-gems-purchase/43 "2024-05-08T23:24:17Z")
The 7 Seas Casino support staff can review all transactions using 7 Seas Casino’s payment options (Credit Card, PayPal, Mail-in.) Players who have concerns about any payments made through any of the 7 Seas Casino payment… --- ## [About the Account Issues category](https://forum.7seascasino.com/t/about-the-account-issues-category/90)
**Author:** [@Samantha](https://forum.7seascasino.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [May 15, 2024, 7:21pm UTC](https://forum.7seascasino.com/t/about-the-account-issues-category/90 "2024-05-15T19:21:30Z")
This category helps with account related issues. --- ## [How To Update Your Payment Method](https://forum.7seascasino.com/t/how-to-update-your-payment-method/37)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:07pm UTC](https://forum.7seascasino.com/t/how-to-update-your-payment-method/37 "2024-05-08T23:07:15Z")
For active VIP subscriptions: Click the gear icon in the upper-right corner of the screen. Click on Settings. In the Account Settings, locate the Subscription section, and select Change Credit Card. From there you can c… --- ## [How Do I Reset My Password?](https://forum.7seascasino.com/t/how-do-i-reset-my-password/39)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:15pm UTC](https://forum.7seascasino.com/t/how-do-i-reset-my-password/39 "2024-05-08T23:15:52Z")
Here’s some quick steps on how to reset your password. From the log-in screen: Click on Forgot Password. You’ll then be prompted to enter your email address or character name. If you choose to enter your ema… --- ## [7 Seas Casino Emails Not Arriving (Password Reset, Email Change, etc.)](https://forum.7seascasino.com/t/7-seas-casino-emails-not-arriving-password-reset-email-change-etc/41)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:17pm UTC](https://forum.7seascasino.com/t/7-seas-casino-emails-not-arriving-password-reset-email-change-etc/41 "2024-05-08T23:17:01Z")
If you are attempting to reset your password or change your sign in email, and the verification notice isn’t showing up in your inbox, please check the following: Confirm that your account’s sign-in email is the same a… --- ## [Using a Pre-Paid Card to Purchase Gems or Membership](https://forum.7seascasino.com/t/using-a-pre-paid-card-to-purchase-gems-or-membership/42)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:18pm UTC](https://forum.7seascasino.com/t/using-a-pre-paid-card-to-purchase-gems-or-membership/42 "2024-05-08T23:18:08Z")
Pre-paid cards work just like credit cards, though there is one simple step that needs to be done in order to successfully make a 7 Seas Casino purchase with one. When using a pre-paid card, it’s essential to select the… --- ## [Changing Your 7 Seas Casino Name](https://forum.7seascasino.com/t/changing-your-7-seas-casino-name/44)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:25pm UTC](https://forum.7seascasino.com/t/changing-your-7-seas-casino-name/44 "2024-05-08T23:25:57Z")
The first time you change your 7 Seas Casino name, it is completely free. However, any time after that will cost 20 Gems. When you change your name, all references to your old name will be replaced with the new one, so … --- ## [How, and Why, Do I Verify My Security Email?](https://forum.7seascasino.com/t/how-and-why-do-i-verify-my-security-email/45)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:30pm UTC](https://forum.7seascasino.com/t/how-and-why-do-i-verify-my-security-email/45 "2024-05-08T23:30:14Z")
To verify your security email, go to the Settings page found under the gear icon in the upper right corner of the screen. Enter a valid email address in the Security Email field. This email may match your login email, bu… --- ## [7 Seas Casino is Signing Into the Wrong Account](https://forum.7seascasino.com/t/7-seas-casino-is-signing-into-the-wrong-account/46)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 11:31pm UTC](https://forum.7seascasino.com/t/7-seas-casino-is-signing-into-the-wrong-account/46 "2024-05-08T23:31:16Z")
Please be assured your account is saved, but we’ll need to take some steps to get you signed back into the correct account. The most common reason a player can’t get back into their main account is a new account has bee… --- ## [How To Delete An Account](https://forum.7seascasino.com/t/how-to-delete-an-account/59)
**Author:** [@MrWylde](https://forum.7seascasino.com/u/MrWylde)\ **Replies:** 0\ **Last updated:** [May 13, 2024, 9:36pm UTC](https://forum.7seascasino.com/t/how-to-delete-an-account/59 "2024-05-13T21:36:23Z")
Accounts cannot be completely deleted, but you can permanently deactivate your account and remove your e-mails from the account if you wish. If your account is deactivated, it cannot be reactivated, and all purchases, ac…