# Click on avi fails to load profile **URL:** \ **Category:** General\ **Created:** [August 3, 2026, 11:03pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438 "2026-08-03T23:03:38Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Baozang\_Yu](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/baozang_yu/32/1021_2.png) [@Baozang\_Yu](https://forum.7seascasino.com/u/Baozang_Yu)\ **Post date:** [August 3, 2026, 11:03pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/1 "2026-08-03T23:03:38Z")
All i see is a blank box. This just happened today after a inventory purchase of a new item. About an hour ago. reload and cache clean fail to fix problem. ---
**Author:** ![Baozang\_Yu](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/baozang_yu/32/1021_2.png) [@Baozang\_Yu](https://forum.7seascasino.com/u/Baozang_Yu)\ **Post date:** [August 3, 2026, 11:20pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/2 "2026-08-03T23:20:03Z")
Browser screenshot of problem… ![Screenshot 2026-08-03 at 19-18-21 7 Seas Casino](https://canada1.discourse-cdn.com/flex011/uploads/sevenseascasino/original/1X/f73e300a4a574dca2c9313f4d82377d46b210e57.jpeg) ---
**Author:** ![KHR](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@KHR](https://forum.7seascasino.com/u/KHR)\ **Post date:** [August 5, 2026, 5:59pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/3 "2026-08-05T17:59:59Z")
Today, Wednesday, August 5, is the second day I have encountered the same blank screen. When I am going to leave a Party, Game, etc., I click my Name in the Room List to open my Profile so I click “Cabin” to exit. But I see this same blank screen, so I am using other methods to exit. It is not all of the time, but it has been happening fairly frequently both yesterday and today. ---
**Author:** ![marlene\_marcelle](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@marlene\_marcelle](https://forum.7seascasino.com/u/marlene_marcelle)\ **Post date:** [August 6, 2026, 8:17pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/4 "2026-08-06T20:17:57Z")
today i hade 14000 as well as 5000 computer went off how do i get my points back ---
**Author:** ![Samantha](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/samantha/32/297_2.png) [@Samantha](https://forum.7seascasino.com/u/Samantha)\ **Post date:** [August 7, 2026, 4:51pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/5 "2026-08-07T16:51:33Z")
We would first recommend doing the troubleshooting steps here: [Connection Loss Suggestions](https://forum.7seascasino.com/t/connection-loss-suggestions/68) ---
**Author:** ![Boom\_Boom](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/boom_boom/32/174_2.png) [@Boom\_Boom](https://forum.7seascasino.com/u/Boom_Boom)\ **Post date:** [August 8, 2026, 2:46pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/6 "2026-08-08T14:46:20Z")
@marlene_marcelle if you comp freezes in the middle of the game, you still get the points… you would have to send a request directly to corporate, by using the submit a request button, at top right.. make sure your charms arent set on auto as well. ---
**Author:** ![Baozang\_Yu](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/baozang_yu/32/1021_2.png) [@Baozang\_Yu](https://forum.7seascasino.com/u/Baozang_Yu)\ **Post date:** [August 31, 2026, 2:40pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/7 "2026-08-31T14:40:56Z")
polite bump, no reply to topic problem after 4 weeks ---
**Author:** ![aya](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/aya/32/1354_2.png) [@aya](https://forum.7seascasino.com/u/aya)\ **Post date:** [August 31, 2026, 6:05pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/8 "2026-08-31T18:05:46Z")
yep, still happening today, and it is very annoying. try refreshing, nothing works. blugh ---
**Author:** ![MRS\_GTs\_MYSTICAL](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MRS\_GTs\_MYSTICAL](https://forum.7seascasino.com/u/MRS_GTs_MYSTICAL)\ **Post date:** [September 1, 2026, 8:45pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/9 "2026-09-01T20:45:04Z")
@khr listen sis I have had the same blank screen at times when i try to look at someone in my list, or in bingo to see who is where. i just click it a few more times and it appears . i know it doesn’t solve problem but at least you will see ---
**Author:** ![Baozang\_Yu](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/baozang_yu/32/1021_2.png) [@Baozang\_Yu](https://forum.7seascasino.com/u/Baozang_Yu)\ **Post date:** [September 4, 2026, 10:30pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/10 "2026-09-04T22:30:34Z")
does not solve on avi, but does in room list fwiw ---
**Author:** ![Samantha](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.7seascasino.com/samantha/32/297_2.png) [@Samantha](https://forum.7seascasino.com/u/Samantha)\ **Post date:** [September 8, 2026, 6:20pm UTC](https://forum.7seascasino.com/t/click-on-avi-fails-to-load-profile/3438/11 "2026-09-08T18:20:38Z")
I’ve let our teams know about this issue, and they’re working on a fix now. If the fix doesn’t make it into the update for 9/14, it will be in the next update.