Game freezing up

Numerous times the games freeze up and I end up losing my coin with no refund, also it’s been freezing up during charm parties and I lose my gems as well as my charms. I have contacted regional support to no avail. I visit 7 seas to have fun and relax, but I am unable to do neither. Sad really

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You would need to try the troubleshooting steps listed in this article:

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