how long does it take to get an awnser after submitting a request

General
1

i want to know how long does it usually take them to respond to the request. does anuone know?

2

We respond within 24 hours during our business hours. This would be 9AM to 5PM PST Monday through Friday.

3

ok ty for the response

4

if you send them a personal message with the SUBMIT a REQUEST button at top right, they were personally respond within the day to your personal email… on the public help page, anyone of us will try to help you.

1 Like
5

I have submitted several requests about not being able to get on 7 seas through Duck Duck Go. I was getting on for several months and now they want p/w and e-mail and it won’t take my e-mail either one. no problem with firefox just DDG. would appreciate an answer. TY

6

@Samantha can you direct her to the correct info please ? thanx :wink:

7

You would have to click “Submit a request” at the top of the screen, and our teams would be able to help you from there.