locater not working, online then offline issues, freezing issues, whisper slow or not working at all, freezing and getting booted all the the time.. in a party then booted to deck and paid passes to get in.
people paying for passes to friend but gems was taken, no passed was received. charms are missing.
thanks tammy chase .
With this many issues, I recommend trying some troubleshooting steps.
you have to use the SUBMIT A REQUEST button at top right for personal issues that go to STAFF ONLY. good luck .
@Samantha Hi Samantha some of the issues seem to be site wide since yesterday evening around 5pm est. Meaning almost every user is experiencing the same problem with whispers, locate and showing on and offline at least. Usually that happens if theres some kind of update or something new coming?
There hasn’t been an update this week. The next update is on 10/12.
Since nothing has changed, we have to start with troubleshooting steps.
@Samantha I received a “Ghostly Gift” in my inbox but haven’t tried it out yet. Could that be the cause?
I don’t think the Inbox message is related to these offline issues, but I’ve let our teams know about what’s happening. They’ll take a look at it as soon as possible.
@Samantha Whispers still not working properly, people are showing as offline even if they don’t have it set that way. It’s not just me it’s site wide.