Overcharged

I was trying to buy $12 worth of charms but kept getting a message that payment had not gone through. I tried again, and was charged $20 & $12.
Please return the $20 overcharge. to my bank account

@vinnyb35 this is a public forum. What you need to do is use the SUBMIT A REQUEST BUTTON at top right. That will go to the STAFF only and someone will contact you thru email and not here. Good luck .

i did that and the response i received was of no help

You received an automatic response letting you know your request was received and is being reviewed by staff. Our team will respond to your request soon.