What really happens to our requests, more free spins, better payouts, pets etc? I see so often on here that samantha has kindly passed them on but no feedback. So do we just wait and see if they suddenly appear in the game. could we possibly get updates from the team that makes the decisions on what goes in the bin and what could be included in the future? Would be nice to know that the time we take to ask about these things are noted and possibly outcomes even if its been thrown in the trash never going to happen lol.
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All of Customer Service has a spreadsheet where we share the feedback. The relevant teams who plan changes for all of our games have a meeting where they go over all of the feedback shared, and they take notes of feedback they would like to implement.
The only information Customer Service is given after that point is knowing what feedback has been reviewed by the teams. We are often not given updates on the status of future changes as a result of feedback. Generally, we are given information around 1-2 weeks before it’s coming to the game.
What I do know, for sure, is all the feedback is carefully considered by our teams.
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Thankyou so much samantha i appreciate your response 
its good to know these things so that we can hopefully come up with useful suggestions for the team hope you have a wonderful weekend
@poisonrose Most of it is probably 86’d into the circular file lol. They say Omg the same people are complaining again. lol. They have a few laughs at us. Give us what we don’t want to spite us lol. JUST KIDDING SEAS WE LOVE YOU ALL but we gotta have a few laughs at the situations sometimes too. I do want to say the new Crew thing is a pleasant surprise , needs a few tweeks maybe but overall great idea!
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I think you are closer to being right than you are wrong lol. so as a test… please please improve the odds and the free spins on slots… anyone who will listen we need you
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I love the new Crew feature, too! (But I’d still trade it for a swimming pool deck, lol, speaking of requests.)
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Would love to have a once a month or once every 3 months suggestion session with a member of the team, where we get informed in advance of the date so we can put forward our suggestions and have some answers on the spot of why they wouldnt work or cant be considered and what may be moved onwards and upwards at some later date could be fun or a disaster but would be interesting to try
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@PoisonRose I would love to volunteer to be part of a customer/flowplay team focus group as well , great idea.
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I’ve passed this request along to our teams.
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they have had a select group do surveys before. WE did so to get the fish tank..
Thankyou @Samantha look forward to hearing more
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