For those of us who use paypal. this has been an ongoing issue for 2 to 3 weeks, with NO end it sight. I heard it still works at Casino world and Vegas world, but not 7 seas.
This is a problem for me, because i do not own credit cards.. yes i know i could go get a reloadable visa card, but i don’t like that idea.
Is there any timeframe as to when this will be fixed.. you are losing business for bogo gem days and people can not purchase..
@Samantha , you can give us an update??
The instructions for changing one’s credit card to make a temporary payment do not work for PayPal customers. Only the “cancel subscription” box shows on the settings page. Are there any instructions as to how PayPal customers can make payments during the interim period until this glitch is fixed?
I am having the same issue here. I cannot do anything but wait for glitch to be fixed or cancel sub.
I am having the same issue, as I use PayPal too, and it does not show any way to change the payment method per the instructions in the message that is sent. Either fix the issue or temporarily allow the people having this issue to continue to maintain their VIP membership until you do get the problem resolved.
Having same problem here also. Paypal says not on there end. I’ve been here for 4+ years don’t want to lose everything
I got this notice several years ago and now for three days.
It always mentions that I’m doing a 1 Month Free Trial of VIP, when I’ve been a VIP here since October 2021 lol.
Have had no changes in any banking info, and account has sufficient balance to pay this. I’ll have to check if I’m paying thru Paypal. Can’t remember, it’s been too long. The “How To Change Your Credit Card On File” info doesn’t show up on my message. Guess the msg was too long and it got cut off lol.
@Boom_Boom could you post the cutoff info about how to make changes to your credit card on file on the bottom of the message. I want to check and see if I’m paying thru Paypal. Only way I can see to do it is in Settings by clicking cancel subscription, which I don’t want to do.
PayPal is not accepting payments from 7 Seas Casino. Our teams are working with PayPal to try to fix it, and they were speaking with PayPal today to see what the issue is.
For all players with this issue, if you have a VIP membership, please submit a Help Request, and we can take a look at your account to see what we can do.
@Rare_Orchid if i click on cancel subsription, it comes up “are you sure” and then i got out of it.. but if you click on the right side, it tells you to change your payment that way.. which you can’t.
1 - Where exactly do I go to submit a “Help Request”?
2 - Also I would be open to changing from PayPal to a Card, but there doesn’t seem to be any way to do that. Nor even any way to make a payment. Can the accounting team at least provide a way to make our payments manually in the interim until the situation is resolved?
@Bella503 go to the top right, where you see submit a request button. and send a message, that only an employee will see. (unlike here on the forum, where players and employees alike can answer). They will take care of you.
